Privacy Policy

BSG Global Wholesale Pty Ltd is a South African company registered and operating from Jeffreys Bay, Eastern Cape, South Africa. We source, process, and wholesale certified organic African oils and botanicals to manufacturers, formulators, and distributors worldwide.

For the purposes of applicable data protection legislation, BSG Global Wholesale Pty Ltd is the responsible party (data controller) in respect of personal information processed through this website.

Contact: [email protected] | [email protected] | Jeffreys Bay, Eastern Cape, South Africa

We collect information you provide directly when you submit a wholesale enquiry through our contact form. This includes your name, company name, email address, country, enquiry type, product of interest, estimated quantity, and any message you include.

We may also collect standard technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is used solely for website security, performance monitoring, and aggregate analytics.

We do not collect payment card details, government identification numbers, or sensitive personal information through this website.

We use the information you submit through our enquiry form to respond to your wholesale enquiry, provide product information, send samples or documentation you have requested, and manage our ongoing business relationship with you.

We may use your contact details to send you relevant product updates, certification news, or pricing information where you have indicated an interest in our products. You may opt out of such communications at any time by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We process your personal information on the basis of your consent (when you submit an enquiry form), the performance of a contract or pre-contractual steps (when we respond to your wholesale enquiry), and our legitimate business interests in operating and improving our website and services.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We may share your information with trusted service providers who assist us in operating our website and business, such as our website hosting provider and customer communication platform. These providers are contractually bound to process your information only on our instructions and to maintain appropriate security measures.

We may disclose your information where required by law, regulation, or court order, or to protect the rights, property, or safety of BSG Global, our customers, or others.

As a South African company serving international wholesale customers, your information may be transferred to and processed in countries outside South Africa. Where such transfers occur, we take steps to ensure appropriate safeguards are in place in accordance with the Protection of Personal Information Act (POPIA) and applicable international data protection standards.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including maintaining business records, complying with legal obligations, and resolving disputes. Enquiry records are typically retained for a period of five years from the date of last contact.

When personal information is no longer required, we will securely delete or anonymise it.

Subject to applicable law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected] or [email protected]. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.

Our website may use essential cookies necessary for the website to function correctly. We do not currently use advertising or behavioural tracking cookies. If this changes, we will update this policy and seek your consent where required.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

BSG Global Wholesale Pty Ltd, Jeffreys Bay, Eastern Cape, South Africa. Email: [email protected] | [email protected]. Phone: +27 78 368 0923 | +27 68 622 7934